Privacy policy

Last updated: November 8, 2026

PRIVACY POLICY

When you make a purchase in our store, we receive information about you during the purchasing process.

CONTROLLER OF PERSONAL DATA

SIA “NAIL SMILE”
Registration No.: 40003424305
VAT Registration No.: LV40003424305
Legal Address: Elijas iela 5-2, Riga, LV-1050
Store and Warehouse Address: Elijas iela 5-2, Riga, LV-1050
Phone: +371 67222324
E-mail: order@nail-smile.com

WHAT PERSONAL DATA WE PROCESS

Depending on how you use www.nail-smile.com, we may process:

first and last name;
phone number and e-mail address;
delivery and billing address;
information regarding the order, purchased items, and delivery;
information regarding payment status and the transaction;
customer account information;
correspondence between us and customer service information;
The customer has the right to request the updating of their data, information regarding the use of their personal data, as well as the deletion of their data at any time. technical information regarding the use of the website, such as IP address, browser and device information, as well as cookie data, in accordance with your preferences.

If a payment is processed by an external payment service provider, bank card details are entered within the environment of that specific payment service. NAIL SMILE may receive information regarding the payment status and the transaction identifier, but not necessarily the full payment card details.

WHY AND ON WHAT BASIS WE PROCESS PERSONAL DATA

Order Placement and Fulfillment

Personal data is used to:

accept and process an order;
receive and verify payment;
prepare and deliver goods;
communicate regarding the fulfillment of an order;
process product returns and the exercise of the right of withdrawal.

The legal basis for this processing is the conclusion and performance of a contract.

Certain information is processed and stored in order to fulfill obligations established by laws and regulations concerning accounting, taxation, consumer rights protection, and other areas.

Customer Service and the Protection of Our Legitimate Interests

We may process personal data to:

conclude and perform a contract with you;
send you notifications and correspond with you; to respond to inquiries and complaints;
to prevent fraud and the misuse of the website;
to ensure the security of our information systems and the website;
to protect the legitimate interests of NAIL SMILE and its customers, and to substantiate, bring, or defend legal claims.

In such cases, processing is carried out based on the legitimate interests of NAIL SMILE, provided that these do not override the rights and interests of the data subject.

DIRECT MARKETING

The Company may send you information—via electronic communication channels (such as email, text message, or other means)—regarding products similar to those you have purchased on the Website. Furthermore, the Company may share your data with recipients who utilize the personal data you have provided to the Website administrator for direct marketing purposes. While the list of these recipients may change, the purpose remains the same; if you would like to receive a list of the recipients, please notify us via email at: order@nail-smile.com. If you do not wish to receive direct marketing offers, you may opt out by writing to the email address: order@nail-smile.com, or by clicking on the relevant link provided in each direct marketing communication sent to you.

TO WHOM PERSONAL DATA MAY BE TRANSFERRED

Personal data is transferred only to the extent necessary for the provision of the specific service.

Data may be received by:

payment service providers and banks;
delivery and courier service providers;
email and newsletter distribution service providers;
IT service providers (hosting and website maintenance);
accounting service providers and other providers necessary for the company’s operations;
legal advisors and other professional service providers, where necessary for the protection of our legal rights.

Service providers may process personal data only in accordance with the specified purpose and applicable data protection requirements.

TRANSFER OF PERSONAL DATA OUTSIDE THE EUROPEAN ECONOMIC AREA

Some of the technology or service providers we use may process data outside the European Economic Area. If personal data is transferred to a country for which the European Commission has not adopted a decision regarding an adequate level of data protection, we employ the safeguards provided for in applicable legal acts, such as the European Commission’s standard contractual clauses.

HOW LONG WE RETAIN PERSONAL DATA

Personal data is not retained for longer than is necessary for the specific purpose of processing.

Data related to orders and accounting documents is retained for the period prescribed by legal acts.
Customer account data is retained for as long as the account remains active, and, following its closure, only for as long as is necessary to comply with legal requirements or to protect legitimate interests.
Information related to customer service, claims, product returns, and the right of withdrawal 

information is stored for as long as is necessary to address the matter and to protect against potential claims.
Data processed for marketing purposes on the basis of consent is stored until such consent is withdrawn or until there is no longer a relevant purpose for its processing.

The Law on Accounting stipulates that other accounting source documents must generally be retained for at least five years, unless other regulations require a longer retention period.

Cookies;

Cookies are small pieces of information sent by a web server to a user’s web browser and stored on the user’s device.

We use the Google Analytics service to collect and analyze statistics on the use of the website. This service uses cookies to gather statistical data and other information regarding visits to and the use of the website. The information obtained is used to prepare reports on website usage. This data is processed and stored by Google or the relevant service provider.

Cookies are also used to recognize visitors who have previously visited the website, thereby ensuring a more convenient user experience. Most web browsers allow users to block or restrict the use of cookies. Some browsers offer the option to block only third-party cookies. Visitors can configure cookie settings within their web browser. Please note, however, that blocking or restricting cookies may affect the operation of the Website and limit the availability of certain features.

Upon visiting the Website, the Visitor is provided with information regarding the cookies used. By continuing to use the Website, the Visitor acknowledges that they have reviewed the information concerning the use of cookies and their purposes, and consents to their use. The legal basis for the use of cookies is the consent provided by the Visitor.

Should the Visitor have any questions regarding the use of cookies, please contact the Service Provider via email at: order@nail-smile.com.

PROTECTION AND SECURITY OF CUSTOMER PERSONAL DATA

To protect the interests of the customer, the Seller ensures:

Fair and lawful processing of personal data. Processing of personal data only in accordance with the stated purpose and to the extent necessary.
Accurate processing of personal data, as well as its timely updating, correction, or deletion if the personal data is incomplete or inaccurate. Fair and lawful processing of personal data.

The client has the right to reasonably request that their personal data be supplemented or corrected, and that the processing of their personal data be terminated or the data deleted, if it is outdated, incomplete, incorrect, processed unlawfully, or no longer serves the original purpose for which it was collected.

RIGHT TO LODGE A COMPLAINT

If you believe that your personal data is being processed inappropriately, we invite you to first contact NAIL SMILE by writing to order@nail-smile.com.

CHANGES TO THE PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time; therefore, please check it periodically. Changes and clarifications will take effect from the moment they are published on this page. If we make significant changes to these terms, we will notify you separately so that you remain informed about the data we collect, how and under what circumstances we use it, and with whom we share it. QUESTIONS AND CONTACT INFORMATION

Thank you for reading and familiarizing yourself with the Privacy Policy before using the NAIL SMILE online store. If you have any questions, please contact us via email at order@nail-smile.com.