Frequently Asked Questions
Find answers to common questions about shopping at Nail Smile.
How do I place an order?
Choose your products, add them to your cart and proceed to checkout. Enter your contact details, select your shipping and payment methods, and confirm your order.
Do I need an account to order?
No, you can place an order without creating an account.
What payment methods are available?
All available payment methods are displayed at checkout.
Can I change or cancel my order?
If your order has not yet been shipped, please contact us as soon as possible at order@nail-smile.com. Include your order number and the changes you would like to make.
How do I know my order was received?
Once your order has been successfully placed, you will receive a confirmation email with your order details.
Which countries do you ship to?
We ship within Latvia and to countries in the European Union. Available shipping options are displayed at checkout.
How long does delivery take?
Orders are usually dispatched within 1–3 business days after payment is received. Delivery takes up to 6 business days within Latvia and up to 15 days to other EU countries.
Which delivery companies do you use?
We offer delivery through DPD, Omniva and Latvijas Pasts. Available services depend on your delivery address.
Can I have my order delivered to a parcel locker?
Yes, if parcel locker delivery is available for your address. Select the relevant shipping option at checkout and follow the instructions.
How much does shipping cost?
Shipping costs depend on the destination and selected delivery method. The final cost is shown at checkout.
What if my order arrives damaged?
Please email order@nail-smile.com with your order number, a description of the issue and photos of the damaged item and packaging.
Can I return a product?
You may withdraw from your purchase within 14 days of receiving your order, subject to our return policy and applicable legal exceptions. Certain sealed products that have been opened may not be eligible for return for health or hygiene reasons.
How do I request a return?
Email order@nail-smile.com with your order number and details of the product you wish to return. We will provide further instructions.
When will I receive my refund?
Refunds are issued within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or proof that they have been sent back.
What if my product is faulty?
Contact order@nail-smile.com with your order number and a description of the defect. We will review your request in accordance with applicable consumer protection laws.
How do I choose the right product?
Product descriptions include key features, intended uses and available options. If you need assistance, please contact us.
Can the product colour differ from the photos?
Yes, colours may vary slightly depending on screen settings, lighting and colour reproduction.
How can I check product availability?
Product availability and available variants are displayed on each product page.
How can I contact Nail Smile?
You can email us at order@nail-smile.com or use the contact form on our website.